19 guest-messaging templates, a 31-prompt AI pack, and 12 editable "Good to Know" cards — for every question you're tired of answering from scratch.
Listing sites autogenerate your description. Guests read what they want it to say, then show up expecting something you never promised. You eat the bad review for the gap between the two. This isn't a hospitality problem — it's an expectation-management problem, and it's fixable before check-in, not after checkout.
Evidence On Record
Field-tested, not focus-grouped — every message built by a working host who used it to solve a real guest problem before it ever became a template. Copy straight into your PMS, your Airbnb/Booking.com saved replies, or WhatsApp Business.
For whenever a situation doesn't quite fit a template as written. Hand these straight to ChatGPT or Claude, fill in your details, and get a first draft in your own voice — most cross-referenced directly to the matching template number, so you can check the AI draft against the field-tested version.
Guests don't read your listing description — they read what they assume it says. These cards say it again, somewhere they can't lose it. Fully editable in Canva (PowerPoint and Google Slides work too), no design experience required. Pick the tier that matches your property, then the palette that matches your brand — 4 color palettes inside each tier.
A Note From The Person Who Actually Hosts Guests
I built this because I was tired of writing the same three messages at 11pm, and even more tired of getting dinged in a review for something I definitely mentioned — somewhere, to someone, at some point, probably.
Every template here started as a real message I sent to solve a real problem. The cards exist because guests don't read your listing description — they read what they assume it says, then act betrayed when reality doesn't match the assumption. So now I say it twice: once in a message, once on a card they can't lose in a group chat.
If it saves you one bad review, it's paid for itself. If it saves you from ever typing "as previously mentioned in my listing description" again, consider that the bonus.
— Chaos Certified
Case Open
19 templates, 31 prompts, 12 editable cards. Delivered instantly, no subscription, no expiry — download it once and it's yours.
Buy Now — $12Before You Ask
Can I edit these myself?
Yes — everything is built to be edited by you, no design or writing background needed. Swap the bracketed placeholders in the templates and prompts, and edit the cards directly in Canva.
Do these work with Airbnb, Booking.com, or direct bookings?
Yes. The templates are platform-agnostic — copy them into your PMS, your Airbnb or Booking.com saved-reply library, or WhatsApp Business quick replies. They work the same regardless of where the booking came from.
What if I don't use Canva?
Canva's free plan is enough to edit every card — no Canva Pro required. PowerPoint and Google Slides also work as a fallback if you'd rather not create a Canva account at all.
Do I need ChatGPT specifically for the AI Prompt Pack?
No — the prompts are written to hand to ChatGPT, Claude, or whatever AI chat tool you already use.
Will the cards actually match my property's style?
They come in three tiers — Luxury/Boutique, Unique Stays, and Fun/Social — each with 4 color palettes, so you pick the tier that fits your property and the palette that fits your brand.
Stay On File
Templates, prompts, and cards for hosts who'd rather the chaos stay off the reviews page. Join the list for new additions to the kit and first access to what's next.